Standard delivery takes place during office hours, and the shopper cannot select the exact date or time for the delivery. There are no standard deliveries after hours, over weekends, or on public holidays. Please take this into consideration when selecting your delivery address.
During checkout, the buyer indicates where in South Africa you require delivery, and based on your delivery address and postal code, Online Wholesalers will indicate which delivery option is available. In the case of standard delivery, your parcel will be delivered to the address you specified in the checkout process.
Delivery timeframes for standard delivery depend on your delivery address, postal code, and selected delivery option. Standard delivery within 7 working days is guaranteed, and a refund will apply if the timeline was not met.
TRACKING your Parcel: A tracking number will be sent to you via email as soon as your parcel has been processed.
Customer satisfaction is our top priority. All refunds will remain at the discretion of Online Wholesalers. If you are not completely satisfied with your purchase, you can return the product to us, and we will refund or credit you—the choice is yours. Please note that shipping/delivery costs can unfortunately not be refunded or credited as these are costs that cannot be reimbursed to us by the courier company.
You are responsible for any costs associated with returning the item to us.
PLEASE TAKE NOTE: If Online Wholesalers is responsible for sending damaged items or items in the incorrect size ordered by the client, pick-up and return delivery costs are covered by Online Wholesalers as per our return policy. Please return your items, with the labels attached, in the original packaging in which your order was delivered. Alternatively, place the items inside a clean plastic bag and seal securely. Where there is more than one parcel, ensure that they are tied together.
Please note, you risk delaying the refund process if the steps outlined above are not carefully followed. In addition, you will NOT be entitled to any refund if returned product(s) are not sent back to Online Wholesalers in the exact packaging it was received in, with labels attached, in resalable condition.
Online Wholesalers also reserves the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed. Furthermore, Online Wholesalers will not process a refund on defective or incorrect products should you not have followed the procedures as set out in this Returns Policy.
All items need to be sent to the following address: Plot 70, Tian Street, Rynoue AH, Pretoria, 0035
Should you wish to be refunded for products, inform our client service team that you wish to return items and request a refund. Your requested refund will be activated with Payfast 72 hours AFTER Online Wholesalers has received the returned items in the original packaging and state. (Refunds will have a 10% admin fee).
